Setting Lost Sale Tracking

Tracking lost sales helps AMZ integration user identify missed opportunities due to out-of-stock items. This feature allows Inventory Optimizer to monitor when customer demand can’t be fulfilled, giving you deeper insight into inventory performance and helping you fine-tune your stocking strategy. 

This guide explains how to enable and configure Lost Sale Tracking for your company 

Enabling Lost Sale Tracking 

1. Go to the Company Details section: From your Inventory Optimizer dashboard, click on Manage Company and select Account Settings.
2. Toggle Lost Sale Tracking: Scroll down to the Lost Sale Tracking toggle. Click the toggle to enable it. When enabled, Inventory Optimizer will log a lost sale each time demand exceeds available inventory and the sale is not fulfilled.
3. Configure inventory level threshold: Enable the thresholds you want to track as lost sales days, and enter the inventory level that should trigger detection. The default value is 0

  4. Save Your Changes: Click Save Company Info to apply your changes. 

Note: After enabling Lost Sales and saving the settings, an icon will appear on the header bar. 
Click this icon to calculate Lost Sales (after changing settings or when updates occur). If not triggered manually, the system will automatically run the calculation daily at 12:00 PM (GMT+7).

How Lost Sales Are Calculated 

Inventory Optimizer automatically compares actual demand with on-hand inventory. If demand is higher than stock and no fulfillment is recorded, the system registers a lost sale.

For example: 

• Demand: 10 units
• Inventory: 5 units
• Fulfilled: 5 units 

→ Lost Sale Recorded: 5 units 

This data will appear in your analytics and influence replenishment suggestions. 

Viewing Lost Sale Data 

To view your lost sales: 

• Go to the Edit Items History section
• Use the filter to select the SKU you want to view.
• Months with Lost Sales values entered will be highlighted in red.

This card helps you identify which items frequently stock out and may require adjusted service levels or increased safety stock. 

Best Practices 

Enable Lost Sale Tracking if you operate in a high-demand environment where backorders aren’t common. 

Review lost sales regularly to pinpoint issues in your supply chain or forecasting. 

Use lost sale insights to refine your service levels and inventory targets.

If you are still experiencing problems onboarding or have additional questions, contact our support team Inventory Optimizer Support.

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If you would like to schedule a meeting with a member of our team—let us know, we are here to help!